Shipping Policy
Welcome to WoodAuraDesign.com (“Website”, “we”, “us”, or “our”). WoodAuraDesign specializes in furniture and related home/interior products. This Shipping & Delivery Policy explains how orders placed through our website are processed, shipped and delivered.
1. Order Processing
Once an order is successfully placed and payment is confirmed, we begin processing the order.
- Standard products are generally processed within 3–7 business days.
- Made-to-order, customized or specially manufactured furniture may require additional processing time.
- The estimated processing/delivery period, where applicable, will be communicated on the product page or at the time of order.
- Orders may take additional time during weekends, public holidays, festivals, promotional periods or circumstances beyond our control.
For customized or made-to-order furniture, production will generally begin only after confirmation of the order and required specifications.
2. Delivery Time
After dispatch, the estimated delivery time may vary depending on the delivery location, product size, shipping method and logistics partner.
Typical delivery timelines are:
- Metro/Cities: approximately 5–10 business days after dispatch
- Other locations: approximately 7–15 business days after dispatch
- Remote/extended locations: additional time may be required
These are estimated timelines and are not guaranteed delivery dates.
Large furniture items may require specialized transportation and delivery arrangements.
3. Shipping Charges
Shipping charges will be displayed during checkout wherever applicable.
Depending on the product, location and order value:
- Shipping may be included in the product price.
- Shipping may be charged separately.
- Additional transportation charges may apply to certain remote locations or special delivery requirements.
Any applicable charges will be communicated to the customer before order confirmation.
4. Delivery of Large Furniture
Furniture items may be delivered through specialized logistics or transportation partners.
Customers are responsible for ensuring that:
- The delivery address is correct and accessible.
- Adequate space is available to receive the furniture.
- Doorways, stairways, lifts and passages are sufficiently large for the product.
- Any required building/society permissions are obtained before delivery.
If a product cannot be delivered because the customer’s premises are inaccessible or the customer is unavailable, additional delivery charges may apply.
5. Tracking Your Order
Once your order has been dispatched, tracking information may be shared with you through email, SMS, WhatsApp or other available communication methods.
Customers can use the tracking information to monitor the shipment.
6. Delivery Inspection
For furniture and other fragile or high-value products, customers are strongly advised to inspect the package/product at the time of delivery.
Please check for:
- Visible damage
- Broken parts
- Scratches or dents
- Missing components
- Incorrect product
- Packaging damage
Where possible, customers should take photographs or videos of the package and product before and during opening.
If significant damage is noticed, please notify WoodAuraDesign as soon as possible and provide photographs/videos of the product and packaging.
7. Damaged Products During Transit
If a product is delivered damaged, please contact us within 48 hours of delivery at:
Email: [Insert Email Address]
Phone/WhatsApp: [Insert Phone Number]
Please provide:
- Order number
- Photographs of the product
- Photographs of the packaging
- A video of the unboxing, where available
- Description of the damage
After reviewing the information, WoodAuraDesign may offer an appropriate resolution, which may include:
- Replacement of the damaged component/product
- Repair
- Replacement of the product
- Refund, where applicable
The resolution will depend on the nature and extent of the issue.
8. Wrong or Missing Product
If you receive an incorrect product, missing component or incomplete order, please contact us within 48 hours of delivery.
We may request photographs, videos and other information necessary to verify the issue.
After verification, we will arrange the appropriate replacement, missing component or other suitable resolution.
9. Delayed Delivery
Delivery timelines are estimates and may be affected by:
- Weather conditions
- Natural disasters
- Transportation disruptions
- Strikes
- Public holidays
- Government restrictions
- Logistics partner delays
- Remote delivery locations
- Incorrect/incomplete customer information
- Other circumstances beyond our reasonable control
We will make reasonable efforts to assist customers in tracking delayed shipments.
10. Installation
Where installation is included with a product, installation will be carried out according to the applicable service arrangement.
If installation is not included, the customer may be required to arrange installation separately.
Customers should not modify, dismantle or alter a product before contacting us regarding a suspected manufacturing or transit defect, as such modifications may affect the assessment of the issue.
11. Address Changes
Customers should carefully verify their delivery address before placing an order.
Requests to change the delivery address after dispatch may not always be possible and may result in additional charges or delivery delays.
12. International Shipping
Unless specifically stated otherwise on the product page, WoodAuraDesign currently ships only within India.
If international shipping is offered for a particular product, applicable shipping charges, customs duties, taxes and other charges will be communicated separately.
